Status of Library Systems and Services

In observance of Spring Break, live Librarian Services (chat, appointments) will close on Sunday, 4/27 and will resume on Monday, 5/5. Librarian support via email and SMS will still be available, but with reduced frequency. This closure will not impact access to library holdings or databases. We hope you have a pleasant and relaxing holiday break!

In observance of the spring holiday, live Librarian Services (chat, appointments) will close on Friday, 4/18 and will resume on Monday, 4/21. Librarian support via email and SMS will still be available, but with reduced frequency. This closure will not impact access to library holdings or databases. We hope you have a pleasant and relaxing holiday break!

Springshare has fixed the issue with the Canvas Library Guide link and normal functionality is restored. We thank you for your understanding.

We received multiple reports on March 20, 2025, indicating that the Library Guides modules within Canvas courses are leading to blank pages. After submitting a ticket to the vendor, we were informed that they are experiencing an outage, which they are actively working to resolve. However, there is currently no ETA.

As a result, Library Guides cannot be accessed through Canvas at this time. To access your program guide, please visit the library website and follow these steps:

1. Select the Find Research Guides link next to the Start Your Search box at the top of the library homepage.
2. Locate and select your program guide from the alphabetical list.

We apologize for any inconvenience this may cause and appreciate your patience while our vendor works to restore access.

Springshare, our vendor, reports that email services have been restored.

As of 9:00am on  March 17, 2025, the library's email vendor is experiencing an outage. They're working toward restoring normal service, but there is currently no ETA.

As a result, the library is unable to receive or reply to emails via our ticketing system - this includes emailed research questions, emailed support forms, and all other emailed communications with the domain "@chamberlain.libanswers.com".

If you need librarian assistance while this outage is ongoing, please use live services listed on our Get Research Help! page, like Librarian Chat or SMS.

We apologize for any inconvenience and thank you for your patience while our vendor works on a fix.

In observance of Martin Luther King, Jr. Day, live Librarian Services (chat, appointments, Document Delivery) will close on 1/18 and will resume on 1/21. Librarian support via email and SMS will still be available, but with reduced frequency. This closure will not impact access to library holdings or databases. We hope you have a pleasant and relaxing holiday break!

In observance of the winter holiday, live Librarian Services (chat, appointments, Document Delivery) will close on 12/22 and will resume on 1/6. Librarian support via email and SMS will still be available, but with reduced frequency. This closure will not impact access to library holdings or databases. We hope you have a pleasant and relaxing holiday break!

In observance of the Thanksgiving holiday, live Librarian Services (chat, appointments) will close at 12pm CT on Wednesday, 11/27/2024 and will resume on Monday, 12/2/2024. Librarian support via email and SMS will still be available, but with reduced frequency. This closure will not impact access to library holdings or databases. We hope you have a pleasant and relaxing holiday break!

Our authentication vendor, EZProxy, will be performing scheduled maintenance on Sunday, 11/24/2024, from 7am until 11:30am Central Time. During this time, access to subscription material may be unavailable. We apologize for any inconvenience and thank you for your patience.

EBSCO will be performing routine maintenance on the CINAHL Education Platform on Monday, October 21, from 8am CT -- 12pm CT. During this time, users will be unable to access the learning modules and will be shown a maintenance status page. CINAHL's full text articles will remain available.

As of 11pm CT on Friday, 9/14/2024, the library's authentication system will be undergoing routine maintenance, scheduled to last until 11am CT on Saturday, 9/14/2024. During this period, users will not be able to access any full-text that is subscription-based or requires authentication. The Search Everything system and open access resources should still be available, though users will not be able to follow any full-text links from the Search Everything system while maintenance is ongoing. We apologize for any inconvenience this may cause and thank you for your understanding.

In observance of Labor Day, live Librarian Services (chat, appointments) will close on Saturday, 8/31/2024 and will resume on Tuesday, 9/3/2024. Librarian support via email and SMS will still be available, but with reduced frequency. This closure will not impact access to library holdings or databases. We hope you have a pleasant and relaxing holiday break!

On 7/30/2024, Wiley reports their EZProxy authentication issue as resolved. As of 4:30pm CT, the Chamberlain Library has confirmed via testing that there appear to be no more authentication issues for accessing full text sources via the Wiley Online Library. We thank you for your understanding and patience during this service degradation on behalf of the vendor. If you encounter any further issues with this resource, please reach out using the Report a Problem form.

Update: Wiley Online Library has provided us with a partial workaround that re-enables full text access for their subscription content, with the caveat that personal Wiley accounts will be inaccessible while the workaround is in place. This temporary workaround has been implemented and tested by the library and is confirmed to work to access Wiley full texts. If you still encounter issues with the Wiley Online Library, please let us know using the form on the Report a Problem page.

Update: As of 2:46pm CT on 7/23/2024, the authentication issue still persists. We are in contact with the vendor and they are aware of the issue, but still have no ETA of a resolution. Full texts from Wiley Online Library remain unavailable. We understand that this is an inconvenience and apologize on behalf of the vendor.

The library has confirmed a number of reports that the Search Everything system is redirecting titles from Wiley Online Library to the vendor's homepage instead of the article's full text. This issue does not prevent students from accessing any Wiley full text - as a temporary workaround, students should use the Wiley Online Library entry in the Databases A-Z page to ensure that they are authenticated by our proxy, and can then search for the article's title once they are redirected to the Wiley Online Library interface.

We are aware of this and are working with the vendor to identify the issue and apply a fix. There is currently no ETA for full service restoration. We apologize for any inconvenience this may cause and appreciate your understanding.

The Access family of databases appears to have restored service to their products as of 12pm CT.

As of 11am CT on 7/11/2024, Access Medicine appears to be offline. No statement from the vendor is available as of yet, but we are making efforts to contact them and ask for an ETA of service restoration. We apologize for any inconvenience the vendor's outage may cause and thank you for your understanding.

Live Librarian Services (Librarian Chat and research appointments) will close to observe the University's summer break, June 30 - July 7. Librarians will continue to check support email queues tomorrow with reduced frequency. Access to library databases and full texts will not be impacted by this closure. We appreciate your understanding!

Live Librarian Services (Librarian Chat and research appointments) will close to observe Juneteenth, June 19. Librarians will continue to check support email queues tomorrow with reduced frequency. Access to library databases and full texts will not be impacted by this closure. We appreciate your understanding!

As of 5pm CT, the vendor reports this degradation as resolved. Internal testing confirms access to subscription databases appears to be restored.

As of 4:30pm CT on Tuesday, June 11th, 2024, our vendor OCLC (which hosts the EZProxy service) reports that there is a service degradation. EZProxy is our main method of authentication for access to subscription content; as such, this degradation prevents all Chamberlain users from accessing subscription full text. There is currently no ETA for a fix from the vendor. We appreciate your patience and apologize on behalf of the vendor for any inconvenience this outage may cause.

Live Librarian Services (Librarian Chat and research appointments) will close to observe the University's Memorial Day weekend from Saturday, May 25 through Monday, May 27. Librarians will continue to check support email queues during the break with reduced frequency. Access to library databases and full texts will not be impacted by this closure. We appreciate your understanding and wish you a happy and relaxing Memorial Day weekend!

Starting Monday, May 6, live chat service hours will be reduced until further notice. Our new hours will be:

Monday - Thursday: 9 a.m. - 3 p.m. Central

Saturday: 9 a.m. - 12 p.m. Central

Live Librarian Services (Librarian Chat and research appointments) will close to observe the University's spring break from Sunday, April 28 through Sunday, May 5. Librarians will continue to check support email queues during the break with reduced frequency. Access to library databases and full texts will not be impacted by this closure. We appreciate your understanding and wish you a happy and relaxing spring break!

Between approximately 8pm--9:15pm CT on Saturday, April 20th, 2024, the vendor OCLC will be performing maintenance on our EZProxy system. This will prevent all subscription access to full text sources, unless they are provided by an open access vendor/publisher. We apologize for any inconvenience and thank you for your understanding.

Live Librarian Services (chat, appointments, email) will be closed from 1pm CT on Thursday, 3/28/2024 through 8am CT on Monday, 4/1/2024 in observance of the university's Spring Holiday. Loubot and access to full-text sources/databases will not be interrupted. We thank you for your understanding and hope you enjoy your holiday weekend!

EBSCO will perform scheduled maintenance on Saturday, March 2nd, starting at 9:00 AM EST (2:00 PM UTC) and it is expected to be completed by 3:00 PM EST (8 PM UTC).

As of 2:30pm CT, the Chamberlain Library has confirmed that service to ProQuest academic databases has been restored. We thank you for your patience during this downtime.

As of 1:20pm CT, ProQuest has reported a service disruption to many of its subscription academic databases, including Alexander Street Press Videos. There is no ETA for restored service as of this time, but the vendor is aware and working on a fix. We apologize on behalf of the vendor for any inconvenience.

In observance of Martin Luther King, Jr. Day librarian services will be closed starting Saturday, January 13 and will resume Tuesday, January 16. Access to full text sources and library databases will not be affected. We hope you enjoy the holiday weekend!

Live Librarian Services (Librarian Chat, research appointments) will close to observe the university's Winter Break from Wednesday, Dec. 21, 2023 through Sunday, Jan. 07, 2024. Librarians will continue to check support email queues during the break with reduced frequency. Access to library databases and full texts will not be impacted by this closure. We appreciate your understanding and wish you a happy and relaxing winter break!

Starting at 2 a.m. on Sunday, Dec. 03, 2023 and lasting approximately one hour, the Search Everything discovery system will be taken offline for vendor maintenance. During this time, the Search Everything system will not be available; however, library databases will still be accessible via the Databases A-Z list and will not be affected by this maintenance period. We thank you for your understanding.

In observance of the Thanksgiving holiday, the library will close live librarian services at 1200 noon on Wednesday, 11/22/2023 through the weekend and will resume services on Monday, 11/27/2023. Access to non-librarian services, like library search, full text, recorded videos, etc. will not be affected. Happy holidays!

OCLC, the vendor for our EZProxy authentication system, has scheduled maintenance from 11/17/2023, 2300 CT through 11/18/2023, 0450 CT. During this period, full text resources that are not open access will be unavailable, as our subscription access must be verified through EZProxy. We thank you for your understanding.

OCLC, the vendor for our EZProxy authentication system, has scheduled maintenance from 11/10/2023, 2300 CT through 11/11/2023, 0415 CT. During this period, full text resources that are not open access will be unavailable, as our subscription access must be verified through EZProxy. We thank you for your understanding.

As of 7:30pm CT, service to EBSCO products has been restored. No further issues are being reported.

As of 4:47pm CT, EBSCO reports an outage / service degradation impacting primarily Dynamed and their research databases. Access is intermittent, and may be prevented by this outage. The vendor is aware of the issue and are working on a resolution at this time. There is no current ETA for a resolution to this issue. We appreciate your patience.

Live librarian services (chat, appointments, emails) will be closed from Saturday, 9/2/2023 through Monday, 9/4/2023 in observance of Labor Day. Full text and database access will be unaffected.

As of 5:15pm CT, ProQuest reports that service has been restored to subscription databases. If you still encounter issues, please follow the instructions to clear your browser's cache on our Report a Problem page.

As of 1:45pm CT, subscription access to ProQuest databases (except Alexander Street Press Videos) are currently unavailable due to a vendor outage. They are currently working to restore full service but there is no ETA.

Live librarian services are closed this weekend, 8/5-8/6

According to the vendor, the outage for Academic Writer has been resolved and access has been restored.

Academic Writer is currently unavailable and we are in contact with the vendor trying to restore access. There is currently no ETA as to when service will be restored, but you can still access any saved papers after logging into your Academic Writer account.

Starting Monday 7/24, chat service hours will be reduced until further notice. Our new hours will be:

Monday - Tuesday: 9 a.m. - 3 p.m. Central

Wednesday: 9 a.m. - 5 p.m. Central

Thursday: 9 a.m. - 3 p.m. Central

Sunday: 1 p.m. - 4 p.m. Central

Starting Saturday, July 1st, all live librarian services (chat, appointments, reference) will be closed for the summer break. Services will resume on Monday, July 10th. Patrons' ability to access library resources and full text sources will not be interrupted.

EBSCO will be performing scheduled maintenance from 6am until 6:30am ET on Thursday, June 29th, 2023. During this maintenance individual user accounts will be unavailable. Because they are directly tied to user accounts, the following features will be unavailable in all EBSCO databases/interfaces as well:

• Session Folders/Custom Folders
• Search and journal alerts
• Saved searches
• Saved persistent links
• eBook checkouts and holds
• Saved preferences
• Important notes (Nursing Reference Center Plus only)

Chamberlain students will still be able to access EBSCO-provided full texts during the maintenance period.

In observation of the Juneteenth holiday weekend, live librarian services (chat, appointments, emails) will be closed starting Saturday, 6/17. Services will resume on Tuesday, 6/20.

As of the morning of June 7th, the American Nurse Today platform appears to have restored service. No information about the outage has been released from the publisher. At this time, the library considers the matter resolved.