Answered By: Valerie R. Meyer
Last Updated: Oct 10, 2018     Views: 65

This exception error is possibly caused by one of two things: either a cache error in the web browser or possibly security settings in the browser that do not allow/accept cookies.

There are helps in the Technical Support & Help box on the library home page that explain how to clear the cache of the browser. Be sure to close the browser after clearing the cache and reopen to implement the changes.

Your browser must accept cookies to be able to accept content from the database. Make sure that the browser security settings accept cookies and recognize the library website as a safe site. You may need to contact the Help Desk for assistance with this. The phone number for the help desk in Technical Support & Help box on the library home page.